Shipping & Delivery Policy
Last Updated: February 15, 2026
At Beanhead Coffee (a brand by Bright and Better Consumer Products Private Limited), we believe the best cup starts with the freshest beans. Our shipping process is built around our roasting schedule to ensure that your coffee spends less time in a warehouse and more time in your cup.
1. Roasting & Dispatch Schedule
Roast-to-Order: To ensure maximum freshness, we roast our beans in small batches at our Matunga roastery.
Processing Time: Most orders are processed and roasted within 24 to 48 hours.
Dispatch: Once roasted and degassed, orders are dispatched the next business day. Please note that we do not ship on Sundays or National Holidays.
2. Delivery Timelines
We ship across India using premium express courier partners:
Mumbai Local: 1–2 business days from dispatch.
Metro Cities: 2–4 business days from dispatch.
Rest of India: 5–7 business days from dispatch.
3. Shipping Charges
Standard Shipping: Flat rates are calculated at checkout based on weight and destination.
Free Shipping: We offer free shipping on all domestic orders
B2B/Bulk Orders: Shipping for B2B portal orders is calculated based on the specific volume and frequency of the contract.
4. Subscription Deliveries
For our Classics and Special tier subscribers, your coffee is roasted on the specific "Subscription Roast Day" each cycle. Recurring orders are prioritized to ensure you never run out of fresh beans.
5. Tracking Your Order
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the courier partner’s website. You can also track your order directly through your account dashboard.
6. Damaged or Lost Packages
If your order arrives damaged (e.g., a compromised seal or torn bag), please refuse the delivery if possible, or contact us within 24 hours of receipt with a photo of the package. We will arrange for a replacement immediately.
7. Contact Information
If you have any questions about your shipment, please reach out:
Kavish Sanghrajka
Director, Bright and Better Consumer Products Private Limited
Email: kavish@brightandbetter.com
Address: 8, Sanghrajka House, 3rd Floor, Plot No 558, Kings Circle, Matunga, Mumbai - 400019, Maharashtra, India