Refund & Cancellation Policy
Last Updated: February 15, 2026
At Beanhead Coffee (a brand by Bright and Better Consumer Products Private Limited), we take immense pride in the quality and freshness of our roasts. Because coffee is a perishable food product, our policy is designed to ensure safety and quality for all our customers.
1. Coffee Returns & Refunds
Perishable Nature: We do not accept returns on coffee beans or ground coffee due to their perishable nature and food safety regulations.
Quality Issues: If there is an error with your order (e.g., wrong roast, wrong grind size, or damaged packaging), please contact us at kavish@brightandbetter.com within 24 hours of delivery with photos of the issue. We will happily send a replacement at no extra cost.
Taste Preference: While we strive for excellence, we cannot offer refunds based on personal taste preference. If you’re unsure what to buy, we recommend trying our smaller 250g bags before committing to larger quantities.
2. Brewing Gear & Merchandise
Returns: For non-perishable items (brewers, filters, merch), we accept returns within 7 days of delivery, provided the item is unused, in its original packaging, and in the same condition that you received it.
Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the credit will automatically be applied to your original method of payment within 7–10 business days.
3. Subscription Cancellations
For our Classics and Special tier subscribers:
Flexibility: You can pause, modify, or cancel your subscription at any time through your account dashboard.
Cut-off Time: Cancellations must be made at least 48 hours before your next scheduled roast date. If a cancellation is made after the beans have been roasted or dispatched, that final shipment will be charged and delivered, and the cancellation will apply to the following cycle.
4. Order Cancellations
Standard (non-subscription) orders can be cancelled within 6 hours of placement, provided they have not yet entered the roasting or dispatch process. Once an order is "In Roast" or "Shipped," it cannot be cancelled.
5. Refund Method
All approved refunds will be processed back to the original payment method used during checkout. Please note that shipping costs are non-refundable.
6. Contact Information
To initiate a return or report a damaged order, please reach out to:
Kavish Sanghrajka
Director, Bright and Better Consumer Products Private Limited
Email: kavish@brightandbetter.com
Address: 8, Sanghrajka House, 3rd Floor, Plot No 558, Kings Circle, Matunga, Mumbai - 400019, Maharashtra, India